SMS & Email Communications Terms

Booking texts (optional). If you check the text-message box when you create your account or book, we send automated texts about your bookings: appointment requests, confirmations, payment links, cancellations and reschedules, and appointment reminders.

Verification codes. Before your first booking we ask you to verify your account, and you choose how: a code sent by text message, or a code sent to your email address instead. Verifying by text is never required. If you choose text, we send one message containing a one-time code to your number when you ask for it — when you create an account with a phone number, or when you tap “Send code” — from the same number as our booking texts. You get a code only when you ask for one.

No marketing texts. Charon does not send marketing or promotional text messages. Every text is either about your own booking or a verification code you requested.

The text-message box is optional and unchecked by default. It appears next to the phone number field on the account-creation form and in the booking flow, with the wording: “I agree to receive automated text messages from Charon about my bookings, including confirmations, reminders, appointment updates, and payment links, at the number above. Consent is optional and is not a condition of creating an account or making a purchase. Message frequency varies. Message and data rates may apply. Reply HELP for help, STOP to opt out at any time. See our Terms of Service and Privacy Policy.”

Consent is not a condition of creating an account, booking an appointment, or purchasing anything. If you don’t opt in you can still book; you’ll follow your requests in your Charon dashboard and by email.

Message frequency varies with your booking activity — typically a few messages per appointment. Message and data rates may apply, according to your mobile plan.

Reply STOP to any text to opt out immediately. You’ll receive one confirmation and no further texts. Reply HELP for help, or contact us at chrn.support@gmail.com. We honor opt-out requests made in any reasonable way, not only the word STOP. Opting out of booking texts means you won’t be notified by text; you’ll still see every update in your dashboard.

Carriers are not liable for delayed or undelivered messages. Supported carriers and message availability may vary.

We do not share mobile phone numbers or text-message opt-in information with third parties or affiliates for marketing or promotional purposes. Our messaging provider receives your number only to deliver the messages described above. See our Privacy Policy and Terms of Service.

Charon sends email for the same booking events as a backup channel in case a text is missed — confirmations, payment links, reminders. This is part of having an account with an email address on file, the same way a receipt email would be. We do not currently send marketing email.

We keep a record of the exact consent wording you agreed to, when, and from what IP address, so we can show that consent exists if it’s ever questioned. See Electronic Signature & Consent.

J Wills Projects LLC (operating Charon) — chrn.support@gmail.com